The future of customer experience & the power of design in business

Spark Lab and Future of the Future brought a select panel of speakers to Auckland. They shared business learnings acquired by working on world-leading projects.

When: 7am – 12pm on Thursday, 15 August 2019
Where: Aotea Centre, Auckland

Featured speakers


Ivy Ross
Google, VP Design

The future of interaction. Ivy is one of Fast Company’s top 10 most creative people in the world. As Vice President of Hardware Design at Google, Ivy Ross is tasked with finding artful ways to make Google’s physical products (things like the Pixel phone and Google Glass) as integrated, and as seamless a part of our lives, as Google’s digital products.

Charles Adler
Kickstarter, Co-founder

The future of crowdfunding. Charles Adler, co-founder of Kickstarter, has been described by Forbes as one of the Top 12 Most Disruptive Figures in Business. Since its inception in 2009, the crowdfunding platform he helped create, has raised $4 billion from 15 million backers for 160,000 global projects. Charles has revolutionised the way a business idea can come to market.

Bruce Mau
Massive Change Network, Co-founder

The future of global brands. Bruce Mau is a designer, an innovator, a visionary and author. He’s also an established leader in design-business thinking, and an innovative collaborator. Bruce works with some of the world’s leading cultural institutions, governments and global companies to harness the change-making power of design.

Ana Arriola
Director of AI & Research

The future of AI. Currently the head of the AI and Search team at Microsoft, Ana is pioneering a much more intuitive way for all of us to experience technology. Through a career spanning more than 25 years, she’s been successful by designing experiences that are human, simple and authentic. She already applied these values to product and digital design with incredible success in previous roles at Facebook, Samsung, Sony and Apple.

Carla Camilla Hjort
Space10, Founder

The future of living. Space10 is IKEA’s futures think tank dedicated to future-living solutions. They detect the major challenges that will impact people on a global scale. Carla collaborates with the world’s most creative companies and people to envision new ways of living and working, the potential of localised clean energy production, micro food production and urban mobility.




Two sessions

Five hours

7am – 12pm



7.00 Registration and breakfast
7.45 Welcome and introduction

Session 1

8.00 Ivy Ross, Google — VP Design
8.40 Charles Adler, Kickstarter — Co-founder
9.20 Morning Tea

Session 2

10.00 Bruce Mau, Massive Change Network — Co-founder
10.40 Ana Arriola, Microsoft — Director AI & Research
11.20 Carla Cammilla Hjort, Space10 — Founder