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One of the key things customers want from a website is to work out the best way to contact you.
Why have a customer contact facility on your website?
One of the key things customers want from a website is to work out the best way to contact you. If you're using an online contact form or email, providing an expected response time to customers (such as next business day) allows customers to be reassured they are valuable to you. Including a phone number to a physical shop or business cell phone gives a personal touch and some customers still prefer being able to call to talk to someone directly. Allowing customers to easily contact you and your business using your website is reassuring if they are considering purchasing from your business.